Voice call alerts

A voice call is the loudest escalation PingArk offers. When a check goes down, PingArk phones your number and reads the alert aloud, which is hard to sleep through. It calls again to say the check recovered. Voice is metered on its own call-credit pool, separate from messages, because a call costs more than a text.

Prerequisites

A plan that includes premium alerts, and a phone number that can receive a call. Your plan comes with a monthly pool of call credits, and you can buy more as top-up packs. Voice draws only on the call pool, never the message pool.

Setup

Open Channels, click Add channel, and pick Voice call. Enter the number in the Phone number field in international E.164 format, for example +15551234567. Save, and PingArk calls the number to read you a verification code.

Config fields

• Phone number. The number to call, in E.164 format (a plus sign, country code, then the number).

Verify before it can alert

Voice channels are verified before they can alert, just like WhatsApp and SMS. PingArk calls the number and reads a six-digit code aloud, twice, digit by digit, and you enter it in the dashboard to arm the channel. Until then the channel never calls for an alert and never spends a credit. Codes expire after a few minutes, and you can request a new one from the channel's menu.

What an alert sounds like

The call speaks the same line the other channels send: that the named check is down and has not checked in, or that it has recovered and is back up. The message is brief and repeated so it is clear over a phone line.

Credits and limits

Each answered alert call costs one call credit, drawn from your monthly bundle first and then any top-up balance. Bundled call credits reset each billing period; top-up credits never expire. If the balance runs out, PingArk stops placing premium calls and flags it rather than billing past your balance. A per-check limit also caps how many premium alerts one check can send in a short window. See the pricing page for the call credits each plan includes.

Troubleshooting

If the verification call does not arrive, confirm the number is correct and in E.164 format, then resend from the channel's menu. If alert calls stop, check your call-credit balance and that the number is still verified. Failed calls are surfaced in the dashboard.